Rules for visitors

Rules for visitors

Rules and Regulations for Visitors to the permanent exhibition “The history and culture of Kraków’s Jews” in the Old Synagogue, the branch of the Historical Museum of the City of Kraków

1. The permanent exhibition “The history and culture of Kraków’s Jews” is open to individual visitors and organised groups.
2. Organised groups may only include 10-30 people, (including tutors, couriers, etc.)
3. Individual persons and organized groups can book a guide through the website of the Historical Museum of the City of Kraków ( The guide, appointed by the Museum has to be booked at least 4 days prior to the intended visit.
4. The priority entrance to the exhibition is reserved for the individual persons and organized groups, who made a booking.
5. Sightseeing on Mondays:
a/ admission is free of charge
b/ the admission for organised groups is also free of charge, but the groups are required to pay the cost of the guide service, if it is booked in the Museum
6. Before entering the exhibition, visitors shall purchase tickets according to the current price list.
7. The current price list and the list of persons entitled to free admission, or reduced price tickets, are available at:
8. The sightseeing time of the exhibition for organized groups with a guide is about 60 minutes.
9. The last admission to the exhibition for individual persons and organised groups without a guide is 30 minutes before closing time; for individual persons and organised groups with a guide service is 60 minutes before closing time.
10. The Museum shall be visited in accordance with the prearranged tour of the exhibition.
11. During sightseeing it is obligatory to comply with the remarks and suggestions of the guide as well as the employees of the Museum.
12. If a visit to the Museum that has been booked ahead does not take place, and if such a visit is not cancelled at least four (4) calendar days before, the booking entity shall be charged a fine of 100 PLN.
13. The Museum reserves the right to change the visiting date and limit the number of people at the exhibition site under reasonable circumstances.
14. The Museum reserves the right to deny admission for organised groups that do not comply with the rules herein.
15. At the permanent and temporary exhibitions the visitors are not allowed to take flash photographs, or use tripods.
16. The visitors are not allowed to eat or drink, smoke, or talk on the phone at the exhibition site.
17. Intoxicated persons, and persons behaving in a way that challenges the safety of exhibits, disrupts the tour of the exhibition, or violates the commonly accepted standards of behaviour in public, shall not be admitted to the Museum.
18. It is prohibited to bring along the following to the exhibition site:
- firearms, ammunition, objects considered potentially dangerous;
- explosives, combustibles, and toxic materials;
- pets.
Additional information may be obtained in the Visitors Centre, tel. (48 12) 426-50-60 from Monday to Sunday, 10:00-19:00 and by e-mail:
19. Buying a ticket to the exhibition shall mean that the buyer has accepted the rules herein.
20. The present Rules and Regulations for Visitors are effective as of the 3rd of April, 2012.
Booking and tickets
to MHK online

24 Szeroka Street, 31-053 Kraków
Phone: (+48) 12 422 09 62, 12 431 05 45
Fax: (+48) 12 431 05 45

Manager: senior custodian Eugeniusz Duda

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Opening hours:


winter season (November – March)

Monday 10.00 am - 2.00 pm
Tuesday - Sunday 9.00 am - 4.00 pm

summer season (April – October)
Monday 10.00 am - 2.00 pm
Tuesday - Sunday 9.00 am - 5.00 pm

April 12th
May 3rd
June 11th, 
August 15th, 
November 1st, 11th
December 25th


Exhibition tickets:

regular 14,00 PLN
concessionary ticket 10,00 PLN
group, concessionary 9,00 PLN
group 10 PLN
family 28,00 PLN
guided tour: 110 PLN

Tickets can be purchased in the branch ticket office or in the Visitor Centre, Sukiennice, Rynek Główny 1.
Dear visitors!
We encourage you for touring our exhibition with audio guide. Now you can LISTEN TO the description of the most interesting objects.
Rent: 10 PLN plus reflexive bail (50 PLN) or document of identity. Audio guide is available in the following languages: Polish, Hebrew, English, German. You will find the additional information in the cash desk.