Rules for visitors

Rules for visitors

permanent exhibition “Kraków under Nazi Occupation 1939-1945”
in Oskar Schindler’s Factory

§ 1

The following meanings of the terms below are established for the purpose of these Rules and Regulations:
a) Museum – the Historical Museum of the City of Kraków, Oskar Schindler’s Factory, a branch,
b) Exhibition – permanent exhibition “Kraków under Nazi Occupation 1939-1945”,
c) Individual Tourist – a person or group of maximum 14 people (adults and children),
d) Organised group – a group of 15-26 people (adults and children), including group supervisors and a tour leader,
e) Visitors – individual tourists and organised groups,
f)  System – online exhibition ticket booking system, available on website

§ 2
Exhibition Opening Days and Hours. Visiting Time

1. The Exhibition may be visited individually or in organised groups.
2. In winter season (November – March):
Monday 9.00 am - 2.00 pm 
Tuesday - Sunday 9.00 am - 6.00 pm (every first Tuesday - closed)
3. In summer season (April – October):
Monday 9.00 am - 4.00 pm (every first Monday of the month - open to 2 pm)
Tuesday - Sunday 09.00 am - 8.00 pm (every first Tuesday - closed)
4. In summer season, on each first Monday of the month the Museum is open between 10.00 am and 2.00 pm.
5. The last admission of organised groups shall take place 90 min. before its closing.
6. The Museum reserves the right to change the date of visiting as well as temporarily exclude a part of the Exhibition from visiting.

§ 3
Purchase of Tickets

1. There is a daily limit of visitors at the Exhibition.
2. Before the admission to the Exhibition, a visitor must purchase an admission ticket to the Museum in accordance with the pricelist regarding the Museum visiting. The current pricelist is available on the following website:
3. Due to the limited number of tickets, we recommend to book them in advance
in our online booking system.
4. Visitors who purchase tickets upon previous booking via the System shall pay for them at a price in accordance with the rates determined at the reservation, by virtue of the applicable Pricelist.
5. Any purchased tickets are not subject to return.
6. The admission to the Exhibition is free on Mondays upon the presentation of a free ticket obtained at the Ticket Office. On Mondays all organised groups are entitled to a free admission to the Exhibition, however, they are obliged to pay for any guide service.
7. Any person referred to in the MHK Director’s Order no. 24/2015 of 02.04.2015 is entitled to free admission or a discount.

§ 4
Guided Tour

1. Organised groups must visit the Exhibition with a guide designated by the Museum or an external guide holding a certificate authorising to guide visitors round the Museum.
2. Upon an extra fee individual tourists may purchase a guide service, in accordance with sec. 3 of this paragraph.
3. Booking a guide for organised groups or individual tourists must take place minimum within 4 days before the intended date of the tour, via, in accordance with the procedure available on the website or directly at the Visitor Service Centre (Centrum Obslugi Zwiedzających; COZ) or sending an e-mail to
4. A guide shall wait for a group for 15 minutes after the reservation hour. Then, the Museum reserves the right to refuse the admission of the group and impose the payment of a contractual penalty by virtue of the rules referred to in § 6 of the Regulations.

§ 5
Duty to Cancel Reservation

1. Individual tourists as well as organised groups who make a reservation of a tour with a guide service shall notify the Museum about their resignation from the service or tour.
2. The notification shall take place minimum within 4 calendar days before the date of the tour via electronic mail to or personally at the Visitor Service Centre at the Cloth Hall, Krakow, 1 Rynek Główny Street.

§ 6
Consequences of Failure to Cancel Reservation

1. In the event of a failure to notify the Museum, referred to in § 5 hereof, the persons who made the reservation shall be charged by the Historical Museum of the City of Kraków with the contractual penalty of PLN 100. The amount of the penalty shall be paid within 14 days as of the notification about its imposition into the MHK bank account number 95 1020 2892 0000 5102 0591 0361.
2. Having received information about the imposition of a contractual penalty, a person may lodge an appeal against it within a period not exceeding 3 calendar days as of the day of receiving the information. A written appeal with justification must be addressed to the Historical Museum of the City of Kraków, Krakow, Rynek Główny 35. The final decision regarding the penalty is taken by the Director of the Museum or people authorised by them upon carrying out an explanatory proceeding.

§ 7
Order of Visiting

1. The visitors start the tour in accordance with the admission time specified on the ticket. The Museum reserves the right to refuse the admission of people who are more than 15 minutes late.
2. Before the admission to the Exhibition the visitors must make use of our free cloakroom.
3. The visitors must not take the following to the Exhibition:
a. any guns, ammunition, objects considered potentially dangerous,
b. explosives, easily flammable and toxic materials,
c. long umbrellas,
d. backpacks or large luggage,
e. animals, except for guide dogs for the blind
4. The Exhibition must be visited in accordance with the applicable direction and order of visiting.
5. Taking flash photographs, using tripods or recording is forbidden at the Exhibition.
6. Food and drink consumption, smoking and talking via a mobile phone is forbidden at the Exhibition.
7. Intoxicated people as well as people whose behaviour might endanger the safety of the collections, disturb the order of visiting, or break the general norms of behaviour in public places must not enter the Exhibition.
8. Throughout the tour visitors must adhere to any remarks and recommendations of the guide and personnel of the Museum.
9. We recommend visiting the Exhibition with youth of 14 and older; younger children may visit the Exhibition as attended by parents or guardians.
10. The sculptural installation in “Oskar Schindler’s Office” may be visited by maximum 10 people at a time.

§ 8
Procedural Sanctions

1. The Museum reserves the right to refuse the admission of an organised group or individual tourists who do not observe the order of visiting or breaking these rules, or request them to leave the Museum premises.
2. A charge of PLN 70.00, payable directly at the Branch Office, shall be collected from the visitors for each damaged or lost enamelled cloakroom tag.

§ 9
Other Regulations

1. Further information regarding the tours of the Exhibition is available at the Visitor Service Centre under tel./fax no. (12) 426-50-60, from Monday until Sunday between 10.00 am
and 8.00 pm, or via electronic mail: or
2. The purchase or reservation of a ticket shall be tantamount to the acceptance of the provisions of these Rules and Regulations by all the visitors.
Booking and tickets
to MHK online


4 Lipowa Street, 30-702 Kraków
phone/fax (+48) 12 257-10-17, 12 257-00-95,
12 257 00 96

Manager: custodian Monika Bednarek

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Opening hours:

winter season (November – March)
Monday 9.00 am - 2.00 pm
Tuesday - Sunday 9.00 am - 6.00 pm (every first Tuesday - closed)

summer season (April – October)
Monday 9.00 am - 4.00 pm (every first Monday of the month - open to 2 pm)
Tuesday - Sunday 09.00 am - 8.00 pm (every first Tuesday - closed)


A limit of visitors applies at the Exhibition.
Visitors are advised to make a prior online reservation in the booking system:

We recommend visiting the Exhibition with youth of 14 and older.

April 12th
May 3rd
June 11th,
August 15th,
November 1st, 11th
December 25th

Exhibition tickets:

Ladies and Gentlemen, 
We would like to inform that starting from November 2, 2018 an electronic system of ticket control will be implemented at Oskar Schindler's Enamel Factory. We would like to remind you about observing the rules of visiting, focusing in particular on the entrance hour to the exhibition, which is printed on the ticket.
The visitors will be admitted to the exhibition strictly according to the entrance hour indicated on the ticket. 
regular 24 PLN
concessionary 18 PLN
groups 18 PLN
school's groups 15 PLN
family 55 PLN (2 adults and 2 children up to 16, or 1 adult and 3 children up to 16)
guide 140 PLN
guide for school's group 120 PLN

Admission to the permanent exhibition is free on Mondays, however due to security issues the number of tickets is limited.

Admission charges Memory Trail (Pomorska Street, the Eagle Pharmacy, Oskar Schindler’s Enamel Factory):
adults: 32 PLN
concession: 24 PLN
family: 64 PLN
group admission (standard): 24 PLN
school groups (concession): 22 PLN

The ticket is valid for 7 days as of the purchase date.

NEW PRICES FOR EXHIBITION (from February 1st, 2020)
regular 26,00 PLN
concessionary ticket 22,00 PLN
group, concessionary 20,00 PLN
group 22 PLN
family 52,00 PLN
guided tour: 160 PLN

Admission charges Memory Trail (Pomorska Street, the Eagle Pharmacy, Oskar Schindler’s Enamel Factory):
adults: 40 PLN
concession: 32 PLN
family: 80 PLN
group admission (standard): 30 PLN 
school groups (concession): 26 PLN
Museum within the MHK memory trail